FAQ.
Products.
Who makes our heat pads?
We’re sisters — Hannah and Triana — and together, we lovingly sew every Selki heat pad by hand.
It all began as a way to ease our own pain: Hannah’s from endometriosis, and Triana’s from the ups and downs of PCOS. We wanted something comforting, wearable, and beautiful — so we started sewing, just for us.
But over time, and with the kind support of our lovely customers, our little collection began to grow. Listening to your stories and needs, we slowly expanded our range — always with the same hope at heart: to help people move through life with a bit more ease, softness, and support.
Where are our heat pads made?
Every Selki heat pad is carefully made by hand in our cosy little studio in Scotland. We design everything ourselves — right down to the tiniest detail — and bring each piece to life on our trusty sewing machine.
It’s just the two of us — Triana and Hannah — dreaming, stitching, and making with care, one by one.
What do we fill our heat pads with?
After lots of testing, feeling, and trying things out, we found our favorite filling for heat pads—linseed! It has this lovely, soft, sand-like texture that lets the pad gently mould to your body. It’s super comfy to rest on and has a subtle, nutty scent that’s really soothing. Plus, thanks to its natural oils, linseed stays warm for longer than some of the more traditional fillings out there.
If you’d prefer something different, no worries—we also offer wheat as an alternative, and you can even choose to add dried herbs or flowers for a beautifully fragrant experience.
Our heat pads don’t have any electrical parts, self-heating bits or chemical fillings. To heat them up, simply pop them in the microwave. We include full heating instructions with every order, and you can always download a copy from the product page too.
How do I clean my heat pad?
To keep your heat pad looking its best, simply use a lightly damp cloth to gently wipe away any marks. Please avoid immersing it in water or popping it in the machine — this can affect the quality of the seeds and may make heating unsafe.
Some of our heat pads come with removable, washable covers, so you can easily keep them fresh and clean.
How do I avoid burning my heat pad?
For the best results, we recommend heating your pad with a small cup of water in the microwave. This helps keep the linseed hydrated and prevents overheating.
It’s important to avoid overheating your heat pad, as this can cause the fabric to burn. We’ve included full heating instructions with your product to guide you.
If you notice any visible burn marks on the fabric, we recommend discontinuing use. The best way to prevent this is to keep a close eye on your heat pad while heating, and be sure to remove it and give it a gentle shake a few times during the process. This helps redistribute the hot seeds evenly.
Can I heat my heat pad in a gas or electric oven?
No ovens, please — our heat pads are designed to be safely heated only in a domestic microwave. Youcangently warm them by resting them on a radiator, but they should always be supervised. Safety first.
How often can I reheat my heat pad?
Our heat pads are made to last — you can reheat them hundreds (even thousands!) of times. Just make sure the pad has completely cooled before you pop it back in the microwave. Again, including a small cup of water helps preserve the filling and keeps everything working beautifully. Sometimes you just can't wait so if you reheat your pad while it is still warm, it may not need the full heating time again.
Can I use a heat pad if I have a skin condition or am pregnant?
Your wellbeing is so important. If you're pregnant or have a skin condition (or any health concerns at all), we always recommend checking with a healthcare professional who knows you and your needs. It’s best to be safe and fully informed.
What can I do with my heat pad at the end of its life?
When it’s time to say goodbye— once your trusty heat pad has had its time, it can be recycled! We like to cut ours up and add them to the compost heap, letting the seeds return to the earth, where they’ll release their nutrients and help new plants grow.
What is the difference between the Everyday Freedom and Selki Skins range?
Introducing Everyday Freedom — our new collection designed to be more budget-friendly, without skimping on the comfort and benefits of our Selki Skins range. The Everyday Freedom products are made from lovely cotton prints with sleek, simple designs.
For something a little more luxurious, our Selki Skins collection is crafted from beautiful, bio-washed linen — and it includes our original, much-loved designs.
For more details, take a peek at our product pages.
Shipping.
Do you ship internationally?
Right now, we’re shipping within the UK,but we’re definitely considering expanding to international shipping at some point in the future!
How long does shipping take?
Please see our Delivery and Returns Policy for further information.
Do you offer gift wrap or gift notes?
We offer gift wrap and gift notes on all of our products. Your gift with be carefully hand wrapped and mailed with your gift note.
Gift wrap can be purchased at checkout.
Cancellations and Returns.
Can I cancel my order?
If we haven’t started working on your order yet, no problem—you can still cancel it. Just send us a quick email here, and we’ll take care of it for you.
Can I return an item?
Yes, we do accept returns! For all the details, just have a look at our Refund Policy —it’s all there to help guide you.