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    Gift Wrap

    Gift Wrap

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    All our products are made to order based on your specifications in our little studio in central Scotland. The love and attention that goes into every one means our dispatch time is currently 1-2 weeks. All orders are dispatched royal mail second class.
    Currently we ship within the UK only. 
    We hope you are happy with your purchase. However, we understand that there are times when things might need to be returned to us.
    You have 30 days from the date of delivery to return your item for an exchange our refund (*Please note exclusions apply)
     
    Please contact to us to organise your return here.
    *Please note:
    Our products are only returnable (unless faulty) if the tags have not been removed. Any marks or damage to the product will disqualify the item for refund, and may still be returned to the customer once shipping cost is paid by buyer. 
    Masks may only be returned (unless faulty) if the hygiene seal has not been broken. 
    All refunds are subject to a 14 day processing period once the package reaches us.
    Up to six months after purchase a full refund will be offered, after this time up to one year, we will offer an exchange or store credit for your purchase. 
    ** Accidental damage, not following instructions of use and any product which has been customised does not qualify. 
     
    Can I return a sale item?
    Yes, all sale items can be returned for a refund or exchange within the terms of our 30 day returns policy. 
     
    Will shipping be refunded?
    If standard shipping was paid for the item then this will be paid in full. If postage was upgraded then the standard shipping costs for the item purchased will be refunded only. 
     
    What if my exchange request is out of stock?
    We will offer an alternative or refund.

    Return policy

    We hope you are happy with your purchase. However, we understand that there are times when things might need to be returned to us.

    You have 30 days from the date of delivery to return your item for an exchange our refund (*Please note exclusions apply)

    Please contact to us to organise your return or view our full returns policy here. (Don't worry if industrial action slows down your return! Just reach out to us with proof of postage)

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