Selki Store
Cotton Long Heat-Pad
Cotton Long Heat-Pad
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FAQ
FAQ
What do we fill our heat pads with?
Our heat pads are filled with soft, comforting linseed as standard — it has a lovely weight and holds heat beautifully. If you prefer, you can choose wheat instead. We also offer the option to add dried herbs or flowers for a naturally gorgeous scent — think lavender, chamomile, or rose. It’s like a little hug with every use.
Can I use a heat pad if I have a skin condition or am pregnant?
Your wellbeing is so important. If you're pregnant or have a skin condition (or any health concerns at all), we always recommend checking with a healthcare professional who knows you and your needs. It’s best to be safe and fully informed.
How do I avoid burning my heat pad?
A few simple steps will help keep your heat pad safe and snug. Always place it on a clean, microwave-safe plate (leftover food in the microwave can singe the fabric). Pop a small cup of water in the microwave too — this adds moisture to the air and keeps the seeds from drying out. And please don’t overheat your pad — it's tempting, but too much heat can damage the fabric and seeds. Don’t worry: full care instructions come with every pad.
How often can I reheat my heat pad?
Our heat pads are made to last — you can reheat them hundreds (even thousands!) of times. Just make sure the pad has completely cooled before you pop it back in the microwave. Again, including a small cup of water helps preserve the filling and keeps everything working beautifully. Sometimes you just can't wait so if you reheat your pad while it is still warm, it may not need the full heating time again.
Can I heat my heat pad in the oven?
No ovens, please — our heat pads are designed to be safely heated only in a domestic microwave. You can gently warm them by resting them on a radiator, but they should always be supervised. Safety first.
How do I clean my heat pad?
Just a gentle wipe with a slightly damp cloth will do the trick for spot-cleaning. Please don’t immerse your heat pad in water or pop it in the washing machine — it’s not safe for the seeds inside. Some of our heat pads come with removable covers you can wash, so be sure to check your product details for that little luxury.
Shipping
Shipping
Shipping & Returns
Made to order, just for you
Every Selki piece is made with love in our little studio in central Scotland — thoughtfully stitched, pressed, and wrapped just for you. Because of this, our current dispatch time is 1–2 weeks. We send all our parcels via Royal Mail Second Class.
Right now, we only ship within the UK — but we’re always dreaming of reaching further afield one day. Watch this space!
Changed Your Mind?
We really hope you adore your order, but if something’s not quite right, we completely understand. You have 30 days from the date of delivery to return your item for an exchange or a refund (*see the details below).
Just pop us a message [here] and we’ll help you get started.
A few gentle notes:
– Returns are only accepted if tags are still attached and the product is in its original condition.
– Items that are marked or damaged can’t be refunded — but we’re happy to return them to you once postage is covered.
– Masks can only be returned if the hygiene seal hasn’t been broken.
– Once we receive your parcel, please allow up to 14 days for us to process your refund.
Faulty Item? We're Here for That, Too.
If your item develops a fault, we offer a full 365-day return window.
– Within the first 6 months, we’ll issue a full refund.
– Between 6 months and 1 year, we’ll happily offer an exchange or store credit.
Please note: Customised items, accidental damage, or issues caused by not following our care guidelines aren’t covered.
Returning Sale Items
Yes — sale items are welcome back within our 30-day policy for an exchange or refund.
Shipping Refunds
If you paid for standard shipping, that will be refunded in full. If you chose an upgraded delivery option, we’ll refund you the standard rate.
What If My Exchange Is Out of Stock?
Not to worry — we’ll offer a suitable alternative or a full refund.
Return policy
Return policy
We hope you are happy with your purchase. However, we understand that there are times when things might need to be returned to us.
You have 30 days from the date of delivery to return your item for an exchange our refund (*Please note exclusions apply)
Please contact to us to organise your return or view our full returns policy here. (Don't worry if industrial action slows down your return! Just reach out to us with proof of postage)
How to recycle me?
How to recycle me?
Our heat pads are made from 100% biodegradable materials and can literally be thrown in the compost pile (after years of use and love, of course!)
Your heat pad should be an all round relaxing experience.
You can choose to have your heat pad scented with hand-mixed blends of dried lavender, lavender and rosemary, rose and chamomile, eucalyptus or left plain with the nutty, fresh scent of linseed.
Every Selki heat pad is custom made for you.
Our heat pads are made to order based on your chosen specifications in our little studio in central Scotland.
The love and attention that goes into every one means our dispatch time is currently 1-2 weeks.
Do uou need a heat pad sooner? Check out our ready to ship section.
Collapsible content
Why we believe our heat pads are a great alternative to single use heat pads?
Reusable - Our pocket warmers can be reheated as many times as needed.
Moist Heat - It has been shown that moist heat penetrates the body deeper than dry heat. Our heat pads have a moist heat, whereas single use hand warmers give a dry heat. This means that the heat our heat pads give to you is more effective at reaching deep muscles - causing better all round relaxation.
Environmental Impact - Our heat pads are made from 100% biodegradable materials and can be thrown in the compost pile (after years of use and love, of course!)
Scent Range
You can choose to have your heat pack scented with dried lavender, lavender and rosemary, rose and chamomile, eucalyptus or left plain with the nutty fresh scent of linseed.
- Chamomile & Rose
A hand mixed blend of dried chamomile flowers and rose petals. Gives a stunning sweet floral scent.
- Lavender & Rosemary
A hand mixed blend of lavender and rosemary. Giving a classic lavender scent mixed with a woody, "herby" aroma.
- Lavender
A tried and true comforting floral scent.
- Eucalyptus
Dried eucalyptus gives a gorgeous scent, with hints of mint, honey and citrus.
User Instructions
Each heat pad is supplied with comprehensive user and safety instructions. Please read and keep for future reference.
Heating instructions can be downloaded here.
Don't see what you are looking for?
Contact us here for custom orders.